Step 1 — Check your plan
Pull out the Engager’s understudy procedure and your understudy plan! These will guide your work, make it easier, and help ensure nothing gets forgotten.
When an actor tells you that they are unable to perform, let them know that you will take care of notifying everyone, including notifying their understudy. You do not want the process getting too far ahead of itself, especially in situations where engager approval is needed, or the Engager wants to consult with the actor or understudy first.
If medical or other assistance is needed for the actor who will be out of the show, do your best to arrange for a company manager or someone else to take that on. You will have enough to do.
Contact the appropriate people (e.g. production manager, company manager) according to the engager’s understudy procedure, to let them know of the understudy situation. In many cases only notice is needed, but some engagers may expect you to receive their approval, or they may wish to check in with the actor personally before proceeding.
Once you have whatever go-ahead may be required, contact the understudy and theatre staff (according to the understudy procedure), but especially the production manager and any running departments who may need to make wardrobe, wig, mic or other preparations for a new actor. Don’t forget to contact the front of house manager to arrange for the required program inserts, signage or announcement (CTA/ ITA 40:00 and sub-articles). Let your cast know that there will be an understudy onstage for that show and notify the rest of your team.
Based on your rehearsal plan and conversation with the understudy, contact the dance captain, fight captain, or other essential people to finalise a rehearsal plan, if one is needed for the performance. Contact any other performers needed for these rehearsals. If understudies are properly prepared, the most that may be needed is a quick brush-up with one or two people, and this can be arranged at a time of mutual convenience, including in the fight rehearsal slot before the half hour. If done then, these brush-ups need to be kept brief. Don’t sacrifice the focus of the half hour by packing it full of work.
For anything that will take longer than a few minutes, proper rehearsal time should be arranged, either within allowable rehearsal hours, or as an emergency rehearsal (CTA/ITA 24:12, 24:13). In order to access emergency rehearsal rules, the need to put in an understudy must have been unforeseen and on short notice, so that a regular replacement rehearsal could not be scheduled. A foreseeable absence does not constitute an emergency, even if there are no more allowable rehearsal hours in the week; rehearsal will need to be paid for in that case.
If an additional rehearsal is needed, once it has been approved by the engager, contact the rest of the cast, your team and the technical director or running crew to make arrangements. Once again, use the engager’s understudy procedure for guidance in how to go about this.
Step 2 — Follow your plan
Keep calm (and keep others calm), and break a leg!